A guide to you and your general practice

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the links below.

NHS England » You and your general practice – English

We ask that you: Treat all staff and other patients with courtesy and respect.

Use appointments responsibly and let us know as soon as possible if you are unable to attend.

Provide accurate and up-to-date information about your health and personal details.

Follow medical advice and prescribed treatment, or discuss any concerns with us.

Use NHS resources wisely so that we can care for everyone who needs us.

Be patient and understanding – demand for NHS services is very high, and we will always do our best to help.

Give us feedback to help us improve our services.

Working together; this charter is a two-way agreement. By working together with mutual respect and understanding, we can ensure the best possible care and experience for all our patients.

Published on 22 September 2025