Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Woking Walk In Centre
Woking Community Hospital
GU22 7HS
Tel: 01483 846 209
08.00am – 20:00pm
Ashford Hospital
London Road
TW15 3FE
Tel: 01784 884 000
08:00am – 20:00pm

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Speak to someone now – Call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as vaccinations, sexual health, contraception, blood pressure checks, health reviews, wound management, cervical screening, ear microsuction and lifestyle advice.

Contact a Nurse

Book an appointment on the phone01932 336880
Get medical advice and treatment from a Doctor.

Contact a Doctor

NHS GP Video Consultations

Appointments are available Monday – Friday 8am-8pm and Saturday – Sunday 9am-12pm.
Download the Livi App

Book an appointment on the phone01932 336880

COVID-19 Support Room

COVID-19 Support Room

How can we help you?

If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.

Well-being while staying at home

Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).

Visit NHS Every Mind Matters for advice, practice advice and support groups.

If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.

Get urgent support now.

Keeping Active

To stay fit and healthy whilst at home, try the NHS Home workout videos.

Advice for patients with pre-existing conditions

Advice for Vulnerable Patients

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…


National Autistic Society Surrey Branch

NAS Surrey Branch is a parent-to-parent support group founded by parents in 1995 and run by volunteers. It offers a variety of meetings, talks, parent programmes and activities for families with children and adults with autistic spectrum disorders (ASDs).

Telephone: 07423 435 413




Child Bereavement Winston's Wish

Winston’s Wish supports bereaved children, their families, and the professionals who support them.

Telephone: 080 880 2021

Facebook: @winstonswishcharity

Twitter: @winstonwish 



Cruse Bereavement Care

Support, advice and information for children, young people and adults when someone dies. The charity also works to enhance society’s care of bereaved people.

Telephone: 0808 808 1677​

Facebook: @crusebereavementcare

Twitter: @CruseCare


Hope Again

Hope Again is the youth website of Cruse Bereavement Care. It is a safe place where you can learn from other young people, how to cope with grief, and feel less alone.

Telephone: 0808 808 1677



Jigsaw Community Fund

Jigsaw (South East) helps children and young people to cope with change, prepare for loss and promotes their active participation in decision making.

Telephone: 01342 313895



Community fund leaflet

Cancer Support

Macmillan Cancer Support

If you or someone you know has been diagnosed with cancer, Macmillan can help.

Helpline: 0808 808 0000

Facebook: @macmillancancer

Twitter: @macmillancancer


Cancer Research UK

Together we will beat cancer.

Telephone: 0300 123 1022

Facebook: @cancerresearchuk

Twitter: @CR_UK



Breast Cancer Now

Breast Cancer Now is the UK’s largest breast cancer research charity.

Telephone: 0333 207 0300
Phone lines are open 09:00 – 17:00, Monday – Thursday 09:00 – 16:00, Fridays

Facebook: @breastcancernow

Twitter: @breastcancernow



Marie Curie

If you’re living with a terminal illness or caring for someone, Marie Curie are here for you.

Helpline: 0800 090 2309


Twitter: @mariecurieuk




Surrey's Care Support

Talk to Surrey’s carer support service. Action for Carers can provide someone to speak to in confidence, access to support groups and social events and help with obtaining services for you, and the person you look after.

More information

Action For Carers Surrey

Carer-led Action for Carers Surrey’s main aim is to raise awareness of carers’ needs and concerns throughout the county and to work in partnership with statutory services.

Telephone: 0303 040 1234



Surrey Young Carers

Surrey Young Carers supports you in your caring role, helping you to achieve your best at school, have fun, discover new interests and make new friends.

Telephone: 01483 568269

Twitter: @SYC_YoungCarers




Carers UK

Carers UK are here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 0808 808 7777



Community Groups


CornerHouse is a charity offering emotional and wellbeing support in Woking, Runnymede and Spelthorne.

Telephone: 01483 757461

Text: 07902 426961



Walking in Surrey

Walking groups in the Surrey area.


Woking Ramblers

Woking Ramblers is a friendly group offering invigorating walks through stunning countryside in the western half of Surrey and sometimes, West Sussex, east Hampshire or the Chilterns.

Telephone: 01483 480651


Meetups in West Byfleet

View different kinds of Meetup groups you can find near West Byfleet.


Child Health

Health Visitors

Run by the health visitors with 6 week postnatal checks carried out by GPs. You may attend any time the clinic is open. A health visitor is available to weigh your baby and discuss baby’s progress and any problems you may have.

Children's Health Surrey

Health Visitor Advice Lines provide support for you and your family on all aspects of child health, development and parenting. This includes feeding, an unsettled baby, management of minor illnesses, child development and behaviour, immunisations and concerns about your own emotional well-being.


Change 4 Life

Change4Life is here to help you and your family be healthier and happier. They provide top healthy eating tips, quick and easy family recipes, fun activities for kids, offers and lots more!


Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.



Here you will be able to see a checklist of the vaccines that are routinely offered to everyone in the UK free of charge on the NHS and the ages at which they should ideally be given.



ERIC is the only charity dedicated to the bowel and bladder health of all children and teenagers in the UK.

Facebook: @ERIC.UK1

Twitter: @ERIC_UK

Helpline: 0845 370 8008

Helpline is open Mondays to Thursdays 10:00 – 14:00 


Children and Family Health Surrey

The service has been designed around the needs of children, young people and their families and carers in Surrey. It focuses on the prevention of ill health, promoting and supporting child development and providing targeted and specialist medical, nursing and therapy services.


Surrey Family Information Service

Find registered childcare, family activities, holiday clubs and support groups near you.


Mindsight Surrey CAMHS

Mindsight Surrey CAMHS is a partnership of providers lead by the NHS, including voluntary organisations and private providers. Together they deliver mental health and learning disability services for children and young people living in Surrey.

Telephone: 0300 222 5755

Facebook: @sabpnhs

Twitter: @sabpNHS


Vaccination planner

View this vaccination calendar which highlights the dates your child needs to have their vaccinations by.


More Services
Depression, Anxiety and Stress


Samaritans’ vision is that fewer people die by suicide. They work to achieve this vision by making it their mission to alleviate emotional distress and reduce the incidence of suicide feelings and suicidal behaviour.

Telephone: 0193 284 4444



Improving Access to Psychological Therapies (IAPT)

Improving Access to Psychological Therapies (IAPT) provides help and support for people over 18, registered with a GP in Surrey, experiencing mild to moderate mental ill-health. There is a choice of providers that you can refer yourself to without having to go via your GP.



Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927




Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393


More services

Wonder Moms

Wonder Moms is a project by three moms to share real talk, helpful information, and practical advice with parents of kids who have intellectual disabilities, Down syndrome, autism, language and speech delays, deafness, chronic illness, and traumatic brain injury.


Renters Rights & Housing Assistance


Vocational training for Adults with Special Needs


Special Needs Checklist: How Disability-Friendly is Your City?


Home Modifications for Adults with Special Needs


Domestic Abuse

Surrey Against Domestic Abuse

Frightened, hurt or controlled by a partner, ex-partner or family member? Speak to someone trained to provide you with emotional and practical support.

Surrey domestic abuse helpline (9am-9pm): 01483 776822


Victim Support

As an independent charity, Victim Support work towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve. They help people feel safer and find the strength to move beyond crime.

Surrey Supportline: 0808 168 9274
Lines are open 09:00 – 19:00, Monday – Friday

If you need support outside of our open hours, call our support line on –
0808 168 9111



Solace Sexual Assault Referral Centres (SARCs) provide local communities with a safe, discreet and caring environment to support victims of rape and sexual assault. .


Ear, Nose and Throat

Fifth Sense

Fifth Sense exists to provide support and advice to people affected by smell and taste-related disorders, and so that society can understand what it means to suffer impairment of one or both of these senses.

Facebook: @fifthsenseuk

Twitter: @FifthSenseUK



Drugs and Alcohol


Support for drug users, dependant drinkers and for harmful/high risk drinkers with complex needs i.e. pregnancy, safeguarding issues or physical health such as chronic liver disease.

Telephone: 01483 590150

Text: 07909 631623



Surrey Drugs and Alcohol Care

Helpline (free for all phones): 0808 802 5000


i-access drug and alcohol service

i-access support people in Surrey who want help with their problematic drug use and those who are dependent on alcohol and want to stop or control their drinking. The main office is in Guildford but it is a service with clinics across Surrey.

Telephone: 0300 222 5932


Alcohol Support

Realising you have a problem with alcohol is the first big step to getting help.



If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650



Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111



More tools and apps
Eating Disorders

Beat Eating Disorders

Eating disorders are complex mental illnesses. Anyone, no matter what their age, gender, or background, can develop one.

Helpline: 0808 801 0677

Facebook: @Beat

Twitter: @beatED


Corner House

Corner House is a charity offering emotional and well being support in Woking, Runnymede and Spelthorne. Support programmes are for people aged 18+ who are affected by a wide range of mental health issues including: depression & anxiety, mental health well being groups, carer support groups and eating disorders.

Telephone: 0748 375 7461



Elderly Care

Age UK Surrey

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. Free, confidential advice is available on the phone, along with help at home and affordable counselling.

Telephone: 01483 503414

Information and Advice line (9am-noon and 1-3pm): 01483 446627

Facebook: @ageuksurrey

Twitter: @AgeUKSurrey


Age Concern, Woking

Age Concern, Woking is a local, independent charity whose aim is to give FREE support to older people in the Borough. The charity’s mission is to promote the well-being of older people by offering friendship,information and support.

Telephone: 0148 377 0753

Open every weekday 10:00 – 13:00



Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090


Dementia UK

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678



Alzheimer's Society

Alzheimer’s Society is the only UK charity that campaigns for change, funds research to find a cure and supports people living with dementia today.

Helpline: 0300 222 1122

Facebook: @alzheimerssocietyuk

Twitter: @alzheimerssoc


Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112


Hepatitis C

Living with Hepatitis C

The NHS has provided some answers to some questions about living with Hepatitis C, including questions about diet, the workplace, travelling and having a baby.

Lifestyle FAQs

Further patient resources are available at:


Help Trust C:

British Liver:

Long-term Conditions

Surrey Health Action

Promoting good health for people with learning disabilities in Surrey.


Action on Hearing Loss

As the largest charity for people with hearing loss in the UK,  Action on Hearing Loss understand how hearing loss can affect everything in your life from your relationships, to your education and your job prospects.

Telephone: 0808 808 0123

Facebook: @actiononhearingloss

Twitter: @ActionOnHearing



Asthma UK

Asthma UK delivers advice and support to over a million people affected by asthma each year. The charity funds world-class research and support collaboration to drive even more investment into the un-met need of asthma.

Helpline: 0300 222 5800




SignHealth works to improve the health and well being of people who are Deaf. They provide some services directly in British Sign Language (BSL), work in partnership with the NHS and also campaign for change.

Telephone: 02039472600

Facebook: @signhealth

Twitter: @SignHealth



British Lung Foundation

British Lung Foundation is the only UK Charity looking after the nation’s lungs.

Helpline: 0300 003 0555

Facebook: @britishlungfoundation 

Twitter: @lunguk 


British Dietetic Association (BDA)

British Dietetic Association (BDA) is the only body in the UK representing the whole of the dietetic workforce.

Telephone: 0121 200 8080

Facebook: @BritishDieteticAssociation

Twitter: @BDA_Dietitians


Better Living

Practical help with managing Type 2 diabetes for those who want to find motivation to live a healthier life.

Telephone: 0162 853 7900



British Heart Foundation

The British Heart Foundation fund over £100 million of research each year into all heart and circulatory diseases and the things that cause them, Heart diseases, Stroke, Vascular dementia and Diabetes.

Helpline (Monday to Friday, 9am-5pm): 0300 330 3311

Facebook: @bhf

Twitter: @theBHF


More Services

DermNet NZ

DermNet NZ was founded 22 years ago by a group of Dermatologists from New Zealand. It has become a world-renowned resource of skin disease information.

Facebook: @dermnetnz

Twitter: @dermnetnz


Diabetes UK

Diabetes UK is the leading UK charity for people affected by diabetes.

Telephone: 0345 123 2399

Facebook: @diabetesuk

Twitter: @DiabetesUK



Epilepsy Action

Epilepsy Action is a community of people committed to a better life for everyone affected by epilepsy.

Helpline: 0808 800 5050



National Eczema Society

The National Eczema Society has two principal aims: first, to provide people with independent and practical advice about treating and managing eczema; secondly, to raise awareness of the needs of those with eczema with healthcare professionals, teachers and the Government.

Telephone: 0207 281 3553

Helpline (Monday to Friday, 8am-8pm): 0800 089 1122




Royal Surrey County Hospital

Midwives working within the hospital and community will care for you throughout your pregnancy, labour and postnatal period. Through team midwifery we aim to give continuity of care both before and after the birth of your baby. Each surgery has a named midwife who is primarily responsible for your care during your pregnancy..

Telephone: 01483 571122

24-hour Pregnancy Advice Line: 0300 123 5473


Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from:

Download from:

Mental Health

Mind Matters Surrey

We offer free help and Talking Therapies including Cognitive Behavioural Therapy (CBT), Counselling for Depression, Guided Self Help and EMDR delivered in either F2F, telephone, Skype, digital or group formats.

Telephone: 0300 330 5450


Twitter: @DHCIAPT

Community Connections Surrey

Supporting community mental health and emotional well being for adults in Surrey.



DHC is a organisation formed in 2005 by local GPs with the aim of providing high quality, local and timely care. Initially providing counselling to the population of Dorking but since then the service has continued to grow and psychological therapists are now based in community and primary care sites throughout Surrey.

Telephone: 0148 390 6392

Twitter: @DHCIAPT


Mental Health Awareness Information Booklets

View a full listing of publications, reports and papers by the Mental Health Foundation.


Pregnancy and Mental Health

Most of us expect to feel happy, excited and positive during pregnancy, and when our baby is born. But it doesn’t always happen like this. You can feel many different emotions during pregnancy and after birth. These can range from love and pride, to worry, sadness and frustration.

It is natural to feel stressed or anxious at times during pregnancy – or when you have a new baby. These emotions are quite normal.

Perinatal Mental Health Service information

Welcome Project Surrey

The Welcome Project work in partnership with other charities and volunteers to provide a variety of activities, support, guidance and opportunities for people who feel isolated, have lost their focus, suffer from anxiety or need a change of direction.

Telephone: 0127 640 9415

Twitter: @WelcomePrjct



More Services


MIND provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0208 519 2122

Facebook: @mindforbettermentalhealth

Twitter: @MindCharity




Royal Osteoporosis Society

The society’s helpline provides tailored information about osteoporosis and bone health. You may have osteoporosis, or be a friend or family member of someone who does. Health and social care professionals are also invited to get in touch.

Helpline: 0808 800 0035

Facebook: @RoyalOsteoSoc

Twitter: @RoyalOsteoSoc 


Sheffield Aches & Pains

This website has been put together by Sheffield hospital consultants, GPs, physiotherapists and clinicians with a special interest in managing musculoskeletal pain.


Pain Management

About Pain

Please find below our leaflets about the types of pain that can be experienced and ways in which pain can be treated.

Please View: About Pain Leaflet

Please View: Taking Opioids for Pain Leaflet

Sexual Health

Healthy Surrey

The Healthy Surrey website was set up by the Surrey Health and Wellbeing Board to act as an online resource for Surrey health and well-being information.
The Surrey Health and Wellbeing Board is a group of NHS commissioners, public health, social care, local councillors, Surrey Police, borough and district council and public representatives that work together to improve the health and wellbeing of people in Surrey.


CNWL Sexual Health Services

CNWL Sexual Health Services provide sexual health, contraception and HIV services in London and Surrey.


HIV and Hepatitis Care

Free and confidential outpatient service that offer treatment and care for people living with HIV in London and Surrey.


British Fertility Society

With the encouragement of IVF pioneer Patrick Steptoe, the British Fertility Society was founded in 1972. Since then the burgeoning knowledge in this exciting area of medicine has resulted in the development and introduction of many new reproductive technologies and into clinical practice.

Telephone: 0203 725 5849



Marie Stopes

Marie Stopes have been helping people with their reproductive health options for over 40 years. They provide NHS-funded and self-funded abortion and vasectomy care through our network of local clinics all over England.

Telephone: 0345 300 8090

Facebook: @mariestopesUK

Twitter: @MarieStopesUK



Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.



Bumps is provided by UKTIS which is a not-for-profit organisation funded by Public Health England. UKTIS have been providing scientific information to health care providers since 1983 on the effects that use of medicines, recreational drugs and chemicals during pregnancy may have on the unborn baby.

Telephone: 0344 892 0909


Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240



Sexwise are able to give you honest advice about contraception, pregnancy, STIs and pleasure.

Telephone: 0207 608 5240



Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9:00-20:00.

Telephone: 0300 123 7123

Terrence Higgins Trust

Terrence Higgins Trust is the UK’s leading HIV and sexual health charity. They support people living with HIV and amplify their voices, and help the people using our services to achieve good sexual health.

Telephone: 0808 802 1221

Facebook: @terrencehigginstrust

Twitter: @THTorguk


Endometriosis UK

Endometriosis UK provide vital support services, reliable information and a community for those affected by endometriosis.

Telephone: 0207 222 2781


Twitter: @EndometriosisUK

Helpline: 0808 808 2227



Menopause Matters

Menopause matters is an award winning, independent website providing up-to-date, accurate information about the menopause, menopausal symptoms and treatment options.


Women's Health Concern

Women’s Health Concern (WHC) is the patient arm of the British Menopause Society (BMS). WHC provide an independent service to advise, reassure and educate women of all ages about their gynaecological and sexual health, well-being and lifestyle concerns.

Telephone: 0162 889 0199


Stop Smoking

Thrive Tribe

Thrive Tribe is an award-winning healthy lifestyle provider, working to reduce smoking – still the single biggest cause of preventable death in Surrey.

Telephone: 01737 652168



Quit With Help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.



Free support to help you quit!

Facebook: @NHSsmokefree

Twitter: @nhssmokefree


Weight Management

Healthy Surrey

Healthy Surrey has bought together everything you need to know to help you achieve a healthy weight. There are lots of reasons to want to lose weight: they might be for health, get into your jeans, or look and feel good for a special event.


Change 4 Life

Change4Life is here to help you and your family be healthier and happier. They provide top healthy eating tips, quick and easy family recipes, fun activities for kids, offers and lots more!


Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.



Meetings, online or a little bit of both. WW UK, formerly Weightwatchers, offers options and support, whatever your lifestyle.

Facebook: @WW.UK

Twitter: @ww_uk


More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?