Reception and enquiries
Reception and enquiries
How can we help you?
Getting help with
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Get immediate help with minor illnesses and injuries:
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Minor Injury Unit:
Woking Community Hospital
Tel: 01483 846 209
08.00am – 20:00pm
If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.
How can we help you?
For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.
Visit a Pharmacist
- No appointment necessary
- Many pharmacists have a confidential area
- Open till late and at weekends
Contact a Nurse
Contact a Doctor
NHS GP Video Consultations
Appointments are available Monday – Friday 8am-8pm and Saturday – Sunday 9am-12pm.
Download the Livi App
How can we help you?
Vaccinations, medication and travel advice
We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6-8 weeks) before your journey.
After submitting the form, please contact the surgery and make an appointment with the Travel Nurse.
Do you need vaccinations?
Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.
Let’s see what we can do…
National Autistic Society Surrey Branch
NAS Surrey Branch is a parent-to-parent support group founded by parents in 1995 and run by volunteers. It offers a variety of meetings, talks, parent programmes and activities for families with children and adults with autistic spectrum disorders (ASDs).
Telephone: 07423 435 413
Child Bereavement Winston's Wish
Winston’s Wish supports bereaved children, their families, and the professionals who support them.
Telephone: 080 880 2021
Macmillan Cancer Support
If you or someone you know has been diagnosed with cancer, Macmillan can help.
Helpline: 0808 808 0000
Breast Cancer Now
Breast Cancer Now is the UK’s largest breast cancer research charity which are dedicated to funding research.
Telephone: 0333 207 0300
Phone lines are open 09:00 – 17:00, Monday – Thursday 09:00 – 16:00, Fridays
Action For Carers Surrey
Carer-led Action for Carers Surrey’s main aim is to raise awareness of carers’ needs and concerns throughout the county and to work in partnership with statutory services.
Telephone: 0303 040 1234
Surrey's Care Support
Talk to Surrey’s carer support service. Action for Carers can provide someone to speak to in confidence, access to support groups and social events and help with obtaining services for you, and the person you look after.
Run by the health visitors with 6 week postnatal checks carried out by GPs. You may attend any time the clinic is open. A health visitor is available to weigh your baby and discuss baby’s progress and any problems you may have.
Children's Health Surrey
Health Visitor Advice Lines provide support for you and your family on all aspects of child health, development and parenting. This includes feeding, an unsettled baby, management of minor illnesses, child development and behaviour, immunisations and concerns about your own emotional well-being.
Childhood illness visual guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
Here you will be able to see a checklist of the vaccines that are routinely offered to everyone in the UK free of charge on the NHS and the ages at which they should ideally be given.
Children and Family Health Surrey
The service has been designed around the needs of children, young people and their families and carers in Surrey. It focuses on the prevention of ill health, promoting and supporting child development and providing targeted and specialist medical, nursing and therapy services.
Surrey Family Information Service
Find registered childcare, family activities, holiday clubs and support groups near you.
Mindsight Surrey CAMHS
Mindsight Surrey CAMHS is a partnership of providers lead by the NHS, including voluntary organisations and private providers. Together they deliver mental health and learning disability services for children and young people living in Surrey.
Telephone: 0300 222 5755
View this vaccination calendar which highlights the dates your child needs to have their vaccinations by.
BabyCentre provides support for parents at every stage of their child’s development, from preconception to age five.
Alive ‘N’ Kicking is a highly successful children’s lifestyle weight management service that helps overweight children and young people and their families to reach and maintain a healthier weight.
Telephone: 0208 417 0078
Walking in Surrey
Walking groups in the Surrey area.
Meetups in West Byfleet
View different kinds of Meetup groups you can find near West Byfleet.
Samaritans’ vision is that fewer people die by suicide. They work to achieve this vision by making it their mission to alleviate emotional distress and reduce the incidence of suicide feelings and suicidal behaviour.
Telephone: 0193 284 4444
Improving Access to Psychological Therapies (IAPT)
Improving Access to Psychological Therapies (IAPT) provides help and support for people over 18, registered with a GP in Surrey, experiencing mild to moderate mental ill-health. There is a choice of providers that you can refer yourself to without having to go via your GP.
Free anonymous online chat for young people to discuss your mental health issues.
Surrey Against Domestic Abuse
Frightened, hurt or controlled by a partner, ex-partner or family member? Speak to someone trained to provide you with emotional and practical support.
Surrey domestic abuse helpline (9am-9pm): 01483 776822
As an independent charity, Victim Support work towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve. They help people feel safer and find the strength to move beyond crime.
Surrey Supportline: 0808 168 9274
Lines are open 09:00 – 19:00, Monday – Friday
If you need support outside of our open hours, call our support line on –
0808 168 9111
Solace Sexual Assault Referral Centres (SARCs) provide local communities with a safe, discreet and caring environment to support victims of rape and sexual assault. .
Support for drug users, dependant drinkers and for harmful/high risk drinkers with complex needs i.e. pregnancy, safeguarding issues or physical health such as chronic liver disease.
Telephone: 01483 590150
Text: 07909 631623
Surrey Drugs and Alcohol Care
Helpline (free for all phones): 0808 802 5000
i-access drug and alcohol service
i-access support people in Surrey who want help with their problematic drug use and those who are dependent on alcohol and want to stop or control their drinking. The main office is in Guildford but it is a service with clinics across Surrey.
Telephone: 0300 222 5932
Tips on cutting down
If you regularly drink more than 14 units of alcohol a week, try these simple tips to help you cut down.
Realising you have a problem with alcohol is the first big step to getting help.
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 917 7650
Down Your Drink
Whether you’re not sure if need to cut back on alcohol, or if drinking is a real problem, Down Your Drink has the information and tools to help you look more closely at your drinking.
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
Fifth Sense exists to provide support and advice to people affected by smell and taste-related disorders, and so that society can understand what it means to suffer impairment of one or both of these senses.
Corner House is a charity offering emotional and well being support in Woking, Runnymede and Spelthorne. Support programmes are for people aged 18+ who are affected by a wide range of mental health issues including: depression & anxiety, mental health well being groups, carer support groups and eating disorders.
Telephone: 0748 375 7461
Age UK Surrey
Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. Free, confidential advice is available on the phone, along with help at home and affordable counselling.
Telephone: 01483 503414
Information and Advice line (9am-noon and 1-3pm): 01483 446627
Age Concern, Woking
Age Concern, Woking is a local, independent charity whose aim is to give FREE support to older people in the Borough. The charity’s mission is to promote the well-being of older people by offering friendship,information and support.
Telephone: 0148 377 0753
Open every weekday 10:00 – 13:00
Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.
Telephone: 0800 888 6678
Alzheimer’s Society is the only UK charity that campaigns for change, funds research to find a cure and supports people living with dementia today.
Helpline: 0300 222 1122
Living with Hepatitis C
The NHS has provided some answers to some questions about living with Hepatitis C, including questions about diet, the workplace, travelling and having a baby.
Further patient resources are available at:
Help Trust C: hepctrust.org.uk
British Liver: www.britishlivertrust.org.uk
Surrey Health Action
Promoting good health for people with learning disabilities in Surrey.
Action on Hearing Loss
As the largest charity for people with hearing loss in the UK, Action on Hearing Loss understand how hearing loss can affect everything in your life from your relationships, to your education and your job prospects.
Telephone: 0808 808 0123
Asthma UK delivers advice and support to over a million people affected by asthma each year. The charity funds world-class research and support collaboration to drive even more investment into the un-met need of asthma.
Helpline: 0300 222 5800
British Lung Foundation
British Lung Foundation is the only UK Charity looking after the nation’s lungs.
Helpline: 0300 003 0555
SignHealth works to improve the health and well being of people who are Deaf. They provide some services directly in British Sign Language (BSL), work in partnership with the NHS and also campaign for change.
British Dietetic Association (BDA)
British Dietetic Association (BDA) is the only body in the UK representing the whole of the dietetic workforce.
Telephone: 0121 200 8080
British Heart Foundation
The British Heart Foundation fund over £100 million of research each year into all heart and circulatory diseases and the things that cause them, Heart diseases, Stroke, Vascular dementia and Diabetes.
Helpline (Monday to Friday, 9am-5pm): 0300 330 3311
Easyhealth was made so that people know where to find ‘accessible’ health information . ‘Accessible’ information is information that uses easy words with pictures.
Telephone: 0208 879 6333
Wonder Moms is a project by three mums to share real talk, helpful information, and practical advice with parents of kids who have intellectual disabilities, Down syndrome, autism, language and speech delays, deafness, chronic illness, and traumatic brain injury.
Renters' rights and housing assistance
Information about renters’ rights and housing assistance for those with disabilities
DermNet NZ was founded 22 years ago by a group of Dermatologists from New Zealand. It has become a world-renowned resource of skin disease information.
Diabetes UK is the leading UK charity for people affected by diabetes.
Telephone: 0345 123 2399
Epilepsy Action is a community of people committed to a better life for everyone affected by epilepsy.
Helpline: 0808 800 5050
National Eczema Society
The National Eczema Society has two principal aims: first, to provide people with independent and practical advice about treating and managing eczema; secondly, to raise awareness of the needs of those with eczema with healthcare professionals, teachers and the Government.
Telephone: 0207 281 3553
Helpline (Monday to Friday, 8am-8pm): 0800 089 1122
My Child Without Limits
My Child Without Limits is an authoritative early intervention resource for families of young children ages 0-5 with developmental delays or disabilities, and professionals looking for a single, trusted, aggregate source of information that relates to their needs and interests.
Royal Surrey County Hospital
Midwives working within the hospital and community will care for you throughout your pregnancy, labour and postnatal period. Through team midwifery we aim to give continuity of care both before and after the birth of your baby. Each surgery has a named midwife who is primarily responsible for your care during your pregnancy..
Telephone: 01483 571122
24-hour Pregnancy Advice Line: 0300 123 5473
Community Connections Surrey
Supporting community mental health and emotional well being for adults in Surrey.
MIND provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.
Telephone: 0208 519 2122
Welcome Project Surrey
The Welcome Project work in partnership with other charities and volunteers to provide a variety of activities, support, guidance and opportunities for people who feel isolated, have lost their focus, suffer from anxiety or need a change of direction.
Telephone: 0127 640 9415
DHC is a organisation formed in 2005 by local GPs with the aim of providing high quality, local and timely care. Initially providing counselling to the population of Dorking but since then the service has continued to grow and our psychological therapists are now based in a variety of community and primary care sites throughout Surrey.
Telephone: 0148 390 6392
National Osteoporosis Society
The society’s helpline provides tailored information about osteoporosis and bone health. You may have osteoporosis, or be a friend or family member of someone who does. Health and social care professionals are also invited to get in touch.
Helpline: 0808 800 0035
Sheffield Aches & Pains
This website has been put together by Sheffield hospital consultants, GPs, physiotherapists and clinicians with a special interest in managing musculoskeletal pain.
The Healthy Surrey website was set up by the Surrey Health and Wellbeing Board to act as an online resource for Surrey health and well-being information.
The Surrey Health and Wellbeing Board is a group of NHS commissioners, public health, social care, local councillors, Surrey Police, borough and district council and public representatives that work together to improve the health and wellbeing of people in Surrey.
CNWL Sexual Health Services
CNWL Sexual Health Services provide sexual health, contraception and HIV services in London and Surrey.
HIV and Hepatitis Care
Free and confidential outpatient service that offer treatment and care for people living with HIV in London and Surrey.
British Fertility Society
With the encouragement of IVF pioneer Patrick Steptoe, the British Fertility Society was founded in 1972. Since then the burgeoning knowledge in this exciting area of medicine has resulted in the development and introduction of many new reproductive technologies and into clinical practice.
Telephone: 0203 725 5849
Marie Stopes have been helping people with their reproductive health options for over 40 years. They provide NHS-funded and self-funded abortion and vasectomy care through our network of local clinics all over England.
Telephone: 0345 300 8090
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Bumps is provided by UKTIS which is a not-for-profit organisation funded by Public Health England. UKTIS have been providing scientific information to health care providers since 1983 on the effects that use of medicines, recreational drugs and chemicals during pregnancy may have on the unborn baby.
Telephone: 0344 892 0909
Family Planning Association
A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.
Telephone: 020 7608 5240
Sexwise are able to give you honest advice about contraception, pregnancy, STIs and pleasure.
Telephone: 0207 608 5240
Sexual Health Helpline
The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9:00-20:00.
Telephone: 0300 123 7123
Terrence Higgins Trust
Terrence Higgins Trust is the UK’s leading HIV and sexual health charity. They support people living with HIV and amplify their voices, and help the people using our services to achieve good sexual health.
Telephone: 0808 802 1221
Women's Health Concern
Women’s Health Concern (WHC) is the patient arm of the British Menopause Society (BMS). WHC provide an independent service to advise, reassure and educate women of all ages about their gynaecological and sexual health, well-being and lifestyle concerns.
Telephone: 0162 889 0199
Endometriosis UK provide vital support services, reliable information and a community for those affected by endometriosis.
Telephone: 0207 222 2781
Helpline: 0808 808 2227
Menopause matters is an award winning, independent website providing up-to-date, accurate information about the menopause, menopausal symptoms and treatment options.
Thrive Tribe is an award-winning healthy lifestyle provider, working to reduce smoking – still the single biggest cause of preventable death in Surrey.
Telephone: 01737 652168
Healthy Surrey has bought together everything you need to know to help you achieve a healthy weight. There are lots of reasons to want to lose weight: they might be for health, get into your jeans, or look and feel good for a special event.
You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.
Meetings, online or a little bit of both. WW UK, formerly Weightwatchers, offers options and support, whatever your lifestyle.
One You Couch to 5K - Mobile App
The Couch to 5K app has been designed to get you off the couch and running in just 9 weeks. Grab your trainers, download the app and follow the step-by-step instructions.
Download from: play.google.com
Download from: itunes.apple.com
One You Easy Meals - Mobile App
The free Easy Meals app is a great way to eat foods that are healthier for you. You’ll find delicious, easy meal ideas to help get you going if you’re ever short of inspiration.
Download from: play.google.com
Download from: itunes.apple.com
Am I a Healthy Weight?
Calculate your BMI using this NHS Tool
National Obesity Forum
The National Obesity Forum was a charity which was formed in 2000, with the remit of raising awareness of obesity in the UK and promoting the ways in which it can be addressed.
Weight Concern is a registered charity, set up in 1997 to tackle the rising problem of obesity in the UK.